Your log in details need match the information you provided over the phone
Your Auxillis claim reference number - Found in the email subject line
Your date of birth - Accepted in several formats DD/MM/YYYY, DD.MM.YYYY, DD Month YYYY, DD MM YYYY, DD-MM-YYYY
Your postcode - The postcode the you provided when registering the claim
Your own vehicle registration number - Not the hire vehicle registration
If you're still having problems, please call us on 0344 6000 127